How To Get Your Furniture Home

Our service department is dedicated to providing exceptional support to our customers. Our team excels in delivering efficient and timely service, ensuring your needs are met promptly. We stand by our products and are committed to your satisfaction.





Delivery FAQs


$79 delivery charge local delivery. Out of the Area delivery fees are given at time of purchase


Preparing for your delivery:

  • Have an adult, 18 years of age or older, be present to accept any delivery.
  • Clear the room and decide where your new furniture will be placed.
  • Check your lead time on your invoice for reference or call your sales associate for an ETA If your furniture is not in stock at the time of purchase the delivery date listed on your invoice may vary based on product arrival.

During your delivery: If for any reason you are not completely satisfied with your new furniture or its installation, our delivery team will make notes of any issues and will be sent to our service team to follow up with you within 24 hours. If you notice any issues after delivery, please call our Service Team.

You also have the option to pick up your furniture purchase at our local warehouse, free of charge. You will have the option to select delivery or pick-up at checkout.


Preparing for pickup:

  • Call our Customer Service Department to confirm that your furniture is ready for pick up.
  • Make sure your vehicle is large enough to safely transport your new furniture.
  • Pack rope and blankets to properly secure your new furniture and ensure its safe ride home. Keep in mind that we cannot assist in the securing of your product.
  • Any person picking up a purchase must present a copy of the enclosed invoice and a photo ID, and either be listed or authorized on the invoice. If the person picking up is not listed on the invoice, please call our Customer Service Department
  • Check your lead time on your invoice for reference or call your sales associate for an ETA. If your furniture is not in stock at the time of purchase we will call you once your furniture has arrived based on the lead time at the bottom of your invoice.

While you’re picking up:

Please inspect all of your new furniture at the time of pick-up. If there are any items that do not meet your approval please inform the Family Furniture Galleries team member assisting you.


Our goal is to exceed your expectations. If we haven’t, please inform any manager on duty or contact our Customer Service Center either by filling out our contact form or calling (352) 431-3278. We will make every effort to satisfy your needs.

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